We believe in excellent customer service and that no purchase is final until you are completely satisfied. We are so confident that our Wrist Elegance products will exceed your expectations that we stand behind our products with a 7-day no risk money back guarantee.
We want you to be fully satisfied with your Wrist Elegance Jewelry purchase. If you are not 100% satisfied for any reason, we will refund the full purchase price. No hassles, no delays, no hidden costs and no questions asked.
Credit refund will be issued to its original form of payment. Refunds will be issued within 48 hours of item(s) received at Wrist Elegance. Products must be returned in original condition and packaging and posted with tracking back to us at the customer's expense. The costs associated with shipping the new product to the customer will also be at the customer's expense.
For returns & exchanges please contact us at:
wristelegance@gmail.com
Return and post the goods to:
Wrist Elegance Jewelry LLC
P.O. Box 181214
Casselberry, FL 32718-1214
Domestic & International Orders
Wrist Elegance Jewelry LLC is not responsible for the lost or theft of any of our items during shipment due to customs search and or clearance. We understand that at times there might be opening of our packages by certain mail carriers in various International countries. We do not guarantee our product if our packages have been opened and or altered with during shipment before arrival to it's final destination. We are not responsible for theft or damage by Domestic or International mail carriers.
Repairs
If your jewelry is in need of repair you may ship the item to us only by certified traceable and insured delivery service. Within one week of the receipt of your repair you will be contacted with an estimated cost. Repair time is between 2-3 weeks from the time we receive your repair.
Cord Replacement
Our natural cotton cords may need to be replaced over time depending on use. If you would like for us to re-cord your jewelry follow the same instructions in the (Repairs) paragraph above.
Beads Replacement
Our natural volcanic lava and wood beads may need to be replaced over time depending on use. If you would like for us to re-bead your jewelry follow the same instructions in the (Repairs) paragraph above.